Terms & Conditions
Welcome to our friendly Terms and Conditions. We want to ensure that everything is clear and easy to understand, so please let us know if anything is missing or not clear enough.
1. General Information
This website and its services are operated by The Trustee for The Lorenzon Ferraz Family Trust (ABN: 857 67 198 441), also known as PTEwhat. By purchasing or using our services, you agree to these Terms and Conditions.
2. Course Structure
Memberships
Memberships include access to recorded lessons, weekly live classes, practice materials, and optional one-on-one sessions. Some memberships may include private lesson credits that must be used during the membership period.
Initial Course
The initial course grants access for 2 months. During this time, students can attend live sessions, watch all recorded content, use the practice platform, and enjoy all other included resources. This initial course is a one-time subscription that ends automatically at the end of the 2 months, with no automatic renewal or recurring billing.
Renewals and Weekly Subscriptions
After completing or purchasing the initial course, students can reactivate a weekly subscription at any time. The weekly subscription plan renews automatically each week and can be cancelled at any time from the student dashboard.
3. Payments and Subscriptions
Payments are processed securely via Stripe. All prices include GST where applicable.
The initial course is a one-time subscription that ends automatically after its two-month duration, with no recurring billing.
The weekly subscription plan renews automatically each billing cycle unless cancelled before the renewal date through the student dashboard.
4. Access to Courses and Platform
Access to all membership content begins immediately once payment has been successfully confirmed. If payment processing is delayed or unsuccessful, access will begin only after confirmation is complete.
Access to the practice platform is provided through a trusted third‑party partner. It may take up to 24 hours for access to be granted after payment confirmation, although it usually happens much sooner. The platform includes mock tests, sectional tests, and thousands of practice questions. While we are not responsible for third‑party interruptions or bugs, we collaborate with our partners to resolve any issues promptly.
5. Private Lessons and Packages
Booking Rules
Private lessons and packages can be purchased at ptewhat.com/private-lessons. All private lessons must be scheduled through our official booking system.
Rescheduling Policy
Students may reschedule a booked session once, provided the change is made at least 24 hours before the scheduled starting time. It is not possible to reschedule a session within 24 hours of its scheduled start time. Failure to attend will result in the session being forfeited, and no refund will be issued.